Question 1

What exactly is Zenith?

Accepted Answer

Zenith is the Lumiwaves smart living ecosystem — switches, touch panels, lighting, curtains, locks and sensors that share one design language and one control layer.

Question 2

Is Zenith only for new homes?

Accepted Answer

No. Roughly half of our installations are retrofits into finished homes, completed without damaging interiors.

Question 3

How much does a Zenith home cost?

Accepted Answer

It scales with the number of rooms and circuits. After a consultation we provide a fixed, itemised proposal — no open-ended estimates.

Question 4

How long does an installation take?

Accepted Answer

A typical apartment takes 5–9 days; a full villa 8–14 weeks including design and commissioning.

Question 5

Do you use subcontractors?

Accepted Answer

Never. Every Lumiwaves site is run by our own certified engineers.

Question 6

Will my walls need rework?

Accepted Answer

In most retrofits Zenith fits existing back boxes. Where changes are needed, we make good and finish to match.

Question 7

Does Zenith work with my existing lights?

Accepted Answer

Yes. Zenith controls conventional, LED and dimmable fixtures, and integrates with most leading lighting brands.

Question 8

Can I keep my current router and network?

Accepted Answer

Usually yes. We assess your network during the site survey and recommend upgrades only when reliability requires it.

Question 9

Does Zenith work with other smart brands?

Accepted Answer

Zenith integrates with major climate, security, audio and voice platforms through standard protocols.

Question 10

What does the warranty cover?

Accepted Answer

Ten years on Zenith hardware and two years on installation workmanship, documented at handover.

Question 11

Is labour included in warranty visits?

Accepted Answer

Yes — in-warranty diagnosis, replacement and labour are covered.

Question 12

Who do I call when something goes wrong?

Accepted Answer

Your named specialist. Same person, same number, for the life of your system.

Question 13

How quickly do you respond?

Accepted Answer

Remote diagnostics within a few hours; on-site attendance for critical issues within 48 hours.

Question 14

Can the whole family use the app?

Accepted Answer

Yes. Add unlimited household members with individual permissions per room or device.

Question 15

Does the app work away from home?

Accepted Answer

Yes, over an encrypted remote connection — anywhere in the world.

Question 16

Which assistants are supported?

Accepted Answer

Alexa, Google Assistant and Siri Shortcuts, all configured during commissioning.

Question 17

Do I need voice control to use Zenith?

Accepted Answer

Not at all. Panels, switches and the app work fully on their own.

Question 18

Can scenes change through the day?

Accepted Answer

Yes. Scenes can follow sunrise and sunset, occupancy, schedules or your arrival.

Question 19

What happens if the internet goes down?

Accepted Answer

Zenith is local-first. Switches, panels and automations keep working; only remote access pauses.

Everything you
might ask.

General questions.

Installation questions.

Compatibility questions.

Warranty questions.

Support questions.

Mobile App questions.

Voice Control questions.

Automation questions.

Still have a question?

Everything youmight ask.